Terms of Service

1. Introduction & Acceptance

Welcome to Racket Vision (“we,” “us,” or “our”), operated by George Badulescu. These Terms of Service (“Terms”) govern your use of our website at racket-vision.com and our demo program management platform (the “Service”).

By creating an account, signing up as a customer, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Racket Vision is a software-as-a-service (SaaS) platform that helps tennis and pickleball pro shops manage their demo equipment programs. The Service allows participating shops to track equipment check-outs and returns, manage customer profiles, send notifications, and process related payments.

As a customer of a participating pro shop, you use Racket Vision to sign up for demo programs, view your active demos and due dates, and receive communications about your account.

3. Account Registration & Eligibility

You must be at least 18 years old to create an account. By registering, you represent that you are at least 18 and that all information you provide is accurate, current, and complete. You agree to update your information promptly if it changes.

When you sign up, we collect your first name, last name, email address, phone number, mailing address, and program preference (tennis or pickleball). You are responsible for maintaining the accuracy of this information.

4. Demo Equipment Program

The Service facilitates demo equipment borrowing through participating pro shops. When you check out demo equipment (rackets, paddles, or other gear), you agree to the following:

• Due dates: All demo equipment must be returned by the due date assigned at check-out. Due dates are set by the pro shop and displayed in your account.
• Care of equipment: You are responsible for the reasonable care of demo equipment while it is in your possession. Equipment must be returned in the same condition as received, subject to normal wear and tear from testing.
• Returns: Equipment must be returned to the pro shop from which it was checked out during their posted business hours.
• Quantity limits: The pro shop may limit the number of items you can have checked out simultaneously.

5. Late Fees & Non-Return Charges

If you fail to return demo equipment by the due date, the following may apply:

• Late fees: The pro shop may assess daily or flat-rate late fees as disclosed at the time of check-out. Fee schedules are set by each participating shop.
• Non-return charges: If equipment is not returned within the period specified by the pro shop, you may be charged for the full replacement value of the equipment.
• Reminders: We may send you automated reminders about overdue equipment via SMS or email. However, failure to receive a reminder does not relieve you of your return obligations.

6. Payment Terms

Payments for late fees, non-return charges, and any other fees are processed through Stripe, our third-party payment processor. By providing payment information, you authorize the applicable pro shop to charge your payment method for any fees incurred through your use of the demo program.

You agree that payment information you provide is accurate and that you are authorized to use the payment method. All charges are in U.S. dollars. Refund policies are determined by each participating pro shop.

7. SMS Communications

We use SMS text messages, sent by Racket Vision on behalf of your pro shop, in two ways:

• Demo reminders (transactional).When you provide your phone number to use a pro shop’s demo program, we send service messages about your demos — due-date and overdue reminders and checkout/return confirmations. You can stop these anytime by replying STOP.
• Promotional messages. Offers and new-equipment notifications. These are sent only if you opt in (for example, by checking the box at signup).

Message frequency:Message frequency varies. Typically 1–5 messages per month.

Message and data rates may apply.Your carrier’s standard messaging rates apply.

Opt-out: You may opt out of all SMS messages at any time by replying STOP to any message or by contacting us at georgeracketvision@gmail.com. Replying STOP stops both demo reminders and promotional messages. Choosing not to opt in to promotional messages does not affect the demo reminders for your active demos.

Help: For help, reply HELP to any message or contact us at the email above.

By providing your phone number to use the demo program, you consent to receive transactional demo reminders at that number. Promotional messages are sent only if you separately opt in. In either case, consent is not a condition of any purchase or service.

8. User Responsibilities

You agree to:

• Provide accurate and truthful information when creating your account
• Return demo equipment on time and in good condition
• Not share your account credentials with others or allow others to use your account
• Comply with all applicable laws and these Terms
• Not attempt to access data or accounts belonging to other users
• Not use the Service for any unlawful or prohibited purpose

9. Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, and software — are owned by Racket Vision or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

10. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, RACKET VISION AND ITS OWNER, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use of or inability to use the Service
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or similar issues transmitted through the Service by any third party

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Racket Vision, its owner, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice. You may also request deletion of your account by contacting us at georgeracketvision@gmail.com.

Upon termination, your right to use the Service will immediately cease. Any outstanding obligations (including late fees or non-return charges) survive termination.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and, where feasible, by sending you a notification. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Maricopa County, Arizona.

15. Contact Information

If you have any questions about these Terms, please contact us:

Email: georgeracketvision@gmail.com